How fast will my order arrive?
1–2 working days in Tallinn, 1–2 working days across Estonia to an Omniva/SmartPost parcel locker. 1–2 working days with DPD courier.

Is delivery free?
Yes, for orders from 45 €. Otherwise 3.50 € to a parcel locker or 6.50 € by courier.

Can I pick my order up myself?
Yes, our office is at Aedvilja 4, Tallinn 10120 (Mon–Fri 9:00–17:00).

What is the difference between an original and a compatible cartridge?
An original cartridge is made by the device manufacturer itself (e.g. HP, Canon). A compatible cartridge is made by a third party to the same specification — cheaper and usually with no loss of quality.

Will a compatible cartridge damage my printer?
No. A quality compatible cartridge is designed to match the printer and does not damage the device. A-Tahm’s compatible products are tested and covered by a warranty.

Can an empty cartridge be refilled?
Yes, a laser printer toner cartridge can usually be refilled 3–5 times. See the Cartridge refilling page for details.

Do you serve home users?
Yes, we serve both private and business customers. More on the Service and repair page.

How long does servicing take?
Standard servicing takes 24–48 hours. For more complex faults we agree the timeline before starting the work.

Do you come on site?
Yes, in Tallinn and the surrounding area we carry out on-site diagnostics and maintenance.

Can I buy by invoice?
Yes, we offer business customers invoicing with a 14-day payment term. See Buy by invoice.

Do you offer maintenance contracts?
Yes. For companies with a larger fleet of devices we offer discounted maintenance contracts and priority response.